Last Revised: 29 May 2018
Dartford Symphony Orchestra – ‘DSO’ – collects and uses personal data only as it might be needed for us to communicate with Members, Friends or anyone buying or having bought a ticket about concerts, rehearsals or membership. This information remains secure and confidential and will not be shared with any individualorgansation with the following exceptions:
Information may be shared if you, the ‘Member’, ‘Friend’ or person wishing to buy or having bought a ticket specifically and in writing request that it is shared
Information may be shared if required by, and legally demanded by, the Courts of Justice of England
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) by contacting us using the website form or by email to Stephen Paul at
What information do we collect?
We collect information so that we can communicate with you and continue to provide the information and services which you have requested by virtue of being (i) a player member of the DSO, (ii) a member of the friends of the DSO or (iii) a subscriber to our email or postal updates which may be sent from time to time.
This information may include some or all of the following:
Instrument(s) – if a playing member
Subscriptions paid or due
Tickets requested for collection or paid via the website
Feedback on concerts or other matters relating to the orchestra
Information is recorded when:
You arrange to pay membership subscriptions or buy tickets by bank transfer: we keep your name, bank details, any reference you give and payment amount.
You arrange to pay membership subscriptions or buy tickets by cheque: we keep your name, any reference you give and payment amount.
You arrange to pay subscriptions by cash: we keep your name, any reference you give and payment amount.
Cookies and similar technologies, including Google Analytics tracking code, on our website allow us to track browsing behaviour on the dartfordsymphonyorchestra.com website. This helps us to look at anonymous summary data about how the website is used so that we can improve the information we provide. How you can access, update or delete your data
To access, view, update or delete your personal data that we hold please make a request in writing to: Steve Paul 2 Somerset Road Tunbridge Wells TN4 9PX; or by email to:
Please state how you would like to receive this information. If you make a request to delete your personal data and that data is necessary for regular communication we may no longer be able to continue to communicate with you.
If there is a breach in our data security in relation to data we hold about you we will notify you within 72 hours of learning about that data breach.
How we secure, store and retain your data
Electronically held data is stored on a personal computer which is backed up to a cloud storage system. It is protected by the personal computer startup login security and by the individual application security which includes: Google and Microsoft email systems; Microsoft Word and Microsoft Excel.
PLEASE NOTE, email messages typically reside on various servers even after all parties have deleted the messages. Therefore, email should not be considered a secure form of communication. Confidentiality in an email message cannot be guaranteed.
We retain personal data only for as long as necessary to provide the services you have. If you have any questions about the security or retention of your personal data, you can contact us at Steve Paul, 2 Somerset Road Tunbridge Wells TN4 9PX Or by email to .